Program Director

Program Director

Reports To:  CFO

FLSA Status:  TBD

Summary:  The Program Director is responsible for: Creating clinical programs to be administered and supervised, develops and implements all guidelines and policies with the purpose of ensuring compliance with the Department of Health Care Services (DHCS), Commission on Accreditation of Rehabilitation Facilities (CARF) and other certifying agencies, adhere to all clinical program licensing requirements, as well as maintaining alignment with facility’s mission. Monitors the effectiveness of the clinical program, and making adjustments as needed. Responsible for his/her program promotion, coordinate with community events, and various administrative tasks. The Program Director is responsible for direct supervision and guidance to the clinical staff, including Counselors and Therapists, Intake Specialists, Clinical Supervisor, Medical Director, Insurance Department, Business Development Director, and Operations Manager.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Establish policies, procedures, and safety guidelines for all clinical programs
  • Evaluate clinical programs and provide feedback as needed
  • Schedule, coordinate and implement activities for chemical dependency clients
  • Plan, coordinate and implement clinical team schedule
  • Assist and oversee in the hiring process of clinical team members
  • Interview and coordinate clinical internships
  • Supervise provision of safety for outside and one-on-one meetings with clients
  • Directly approves all intakes and discharges of clients, coordinating with clinical team
  • Reviews intake and discharge paperwork for accuracy and compliance
  • Keeps a log of the client roster on weekly basis
  • Provide on-site weekly interaction with clients to review impact of clinical programs
  • Provide group therapy and individual counseling, if needed.
  • Attend necessary workshops, events, and training seminars
  • Interface with, and cultivate relations with professional, and maintaining positive relationships
    with rehabilitation partners in the community
  • Communicate policy and information to clinical program staff
  • Provide written evaluation of staff that works directly under the Program Director
  • Maintain open communication lines among staffs and Executive Director
  • Communicate clinical program status with Chief Financial Officer
  • Assume duties as directed during Executive Director’s absence

Professional Conduct Expectations:

  • Maintain a team approach to work, cooperate, and fill in as needed whenever possible.
  • Work to regularly increase knowledge in the chemical dependency treatment field.
  • Participate actively in staff meetings with suggestion for improvement, impressions of client progress, etc.
  • Communicate with clients, staffs, and other responsible parties in a clear, timely manner
    verbally and in writing when necessary or required.
  • Maintain responsible, courteous phone etiquette.
  • Help clients’ family and responsible party to feel welcome by approaching them with warmth, patience, and understanding whenever possible.
  • Maintain a strict client, employee, and facility confidentiality.
  • Consistently maintain standards of satisfactory work attendance and punctuality.
  • Complete assigned work within the shift hours.
  • Consistently project a positive professional image through appearance, behavior, and observing safety and security procedures.

Supervisory Responsibilities 

 Manages approximately 5+ subordinate supervisors who supervise a total of 10+ employees of Clinical Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must be available on an on-call basis after hours.


To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Designs work flows and procedures.

Design – Generates creative solutions; Applies design principles; Demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Client Service – Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Provides regular performance feedback.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time.

Judgment – Displays willingness to make decisions; Supports and explains reasoning for decisions.

Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure.

Quality – Applies feedback to improve performance.

Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions.

Adaptability – Adapts to changes in the work environment.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Licensed as a psychologist, marriage and family therapist or social worker

Minimum of 5 years working in the chemical dependency treatment field in a managerial/leadership role.

If you feel you are qualified for this position, please submit your employment application and resume with current contact information, salary requirements and cover letter (optional) by uploading these documents on our website or email to; Attention: Ridgeview Ranch Human Resources Department. Human Resources will contact qualified candidates for an interview.